FAQ

Delivery

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  • All our cupcakes are sent out on a Next Day deliver to ensure you receive them as fresh as possible. Although the next day service isn’t guaranteed for circumstances out of our control, 99% of orders will be delivered on time.
  • For next day delivery, orders need to be placed before 10am if placed the day before the delivery date. However we strongly advise that orders are placed in advance to ensure your delivery arrived on your selected date.
  • We deliver from Tuesday to Friday. If orders are received after 10am on Thursday the order will be freshly made and dispatched on Monday on a next day delivery. If an order is received on a bank holiday or weekend it again will be freshly made the next working day on an next day courier.
  • Although we can post our cakes UK wide we cannot however deliver to Northern or Southern Ireland, Scottish Highlands & Islands or UK Islands. This is due to the fact these couriers are a 2 day service and not a next day.
  • We can arrange timed next day or Saturday deliveries. Please contact us at hello@cakeguy.co.uk

What Ingredients do we use?

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  • All the ingredients used for our cakes are well procured to ensure our cakes are fresh and mouth wateringly tasty.

  • Although most cakes are nut free we do bake a small number of cakes containing nuts in the same kitchen. If you have any allergens or require a special batch of Heaven Lee Cupcakes, whether that be, flour-less, egg-less  or dare i say sugar-less?!? Get in touch, we love to cater for all.. hello@cakeguys.co.uk

How fresh will my cupcakes be?

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  • All our cupcakes are baked fresh daily. We don’t want you receiving stale and dry cupcakes!! To retain their freshness on the day they are baked, we package them in some very special sealed boxes which are then sent on a next day courier. In essence you should receive the cupcakes within 24 hours of being made!

  • If you can’t scoff all your cakes on the day of delivery don’t worry, they will keep nicely in an air tight container for at least 2 days, or in the warmer months pop them in the fridge.

Handy tip….

If putting cupcakes in the fridge to keep them fresh, place them in an air tight container to prevent them absorbing all the smells within the fridge .When you’re ready to eat your cupcakes get them out of the fridge at least 30 minute before hand to allow them to come to room temperature.

Ordering as a gift?

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  • Cupcakes are a fantastic gift for birthdays, weddings, baby shower you name it. It’s good to be different when giving someone special a gift.

  • Please ensure the recipient is at home on the day of the delivery or let us know of any instructions like leave with neighbor. When your order is placed we will ask for a telephone number in case the courier isn’t sure what to do. If the driver cannot make a delivery then a card will be left and the cakes taken back to the depot. From this point we cannot take responsibility of the cupcakes.

Packaging

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  • We use a very robust little box to protect your cupcakes, this will protect the rough and tumble of the journey to your front door. The package is sealed to help retain the freshness of your cakes.

Couldn’t find the answer?

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  • We are sorry you couldn’t find the answer to your question. Get in contact with us as we would love to help! hello@cakeguy.co.uk